How to complain
About companies, organisations or people
This page will help you find out who to contact for information or assistance, and whether you should lodge a complaint about a company, organisation or person with another agency or report your concerns to ASIC.
Watch our video on Tip-offs, information of concern, and reports of misconduct.
Listen to our podcast of Warren Day, Executive Director, Assessment and Intelligence talking about what happens when you make a report of alleged misconduct or a complaint to ASIC.
Expand the category below that best suits the area of your complaint.
My complaint is about:
Competition and fair trading (e.g. prices, advertising, product safety)
Contact the Australian Competition and Consumer Commission (ACCC) for complaints about:
- pyramid selling
- consumer guarantees
- product safety
- debt collection in relation to non-financial services (i.e. phone and utility bills or bills for professional or trades services).
You can also contact consumer affairs in your state or territory.
To encourage whistleblowers to come forward with their concerns and protect them when they do, the law provides company employees and officers with rights and protections as whistleblowers. Find out more about the whistleblower protection regime with this simple guide.
Complaints about ASIC
To complain about our services, actions, decisions or our staff:
ASIC online services
If you are experiencing difficulties using our online services (including business names, searches, paying fees and other issues) you can report a service difficulty.
For all other general inquires and questions ask us a question online.