In June 2024, ASIC hosted a further virtual industry event as part of our continued engagement with the financial services industry under our Indigenous Financial Services Framework (Framework). Further details are available below.
ASIC’s Financial Services Industry Workshop: Servicing First Nations communities with a focus on culture, community and engagement – 19 June 2024
ASIC held a financial services industry workshop in June 2024, including attendees from the credit, banking, general and life insurance, and the superannuation sectors.
This workshop explored important themes including:
- Building organisational capability through remote service provision,
- Developing and evaluating responsive remote service delivery, and
- Embedding best practice approaches for community engagement.
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ASIC’s Financial Services Industry Workshop: Servicing First Nations communities with a focus on culture, community and engagement – 19 June 2024 | Summary Document
ASIC’s Financial Services Industry Workshop: Identifying and supporting First Nations consumers experiencing financial abuse – 14 March 2024
In March, ASIC’s industry workshop brought together representatives from across the financial services industry, including credit, banking, general and life insurance, superannuation and the debt collection sectors.
This workshop explored key themes including:
- Building an understanding of financial abuse experienced by First Nations consumers through a deep-dive with consumer advocates,
- Exploring community-led solutions on how financial service providers can deliver useful support to impacted consumers, and
- Showcasing and providing examples of culturally safe responses that lead to strong positive outcomes for First Nations consumers.
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ASIC’s Financial Services Industry Workshop: Identifying and supporting First Nations consumers experiencing financial abuse – 14 March 2024 | Summary Document
ASIC’s Financial Services Industry Workshop: Understanding and responding to identification challenges for First Nations consumers – 30 November 2023
In November, ASIC held a workshop which brought together representatives from across the financial services industry, including credit, banking, general and life insurance, and the superannuation sectors. In holding this multi-industry sector workshop, we encouraged all sectors to share information and innovative approaches around the challenges experienced by First Nations consumers as they interact across the financial services system.
The themes explored in the workshop included:
- A deep dive into some case studies of First Nations consumers interactions with industry identification verification processes, in discussion with consumer advocates,
- Delving into guidance on supporting consumers without conventional forms of identification through adapted and embedded flexible processes, and
- Sharing and discussion of examples of current innovative approaches developed by communities and industry participants.
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ASIC’s Financial Services Industry Workshop: Understanding and responding to identification challenges for First Nations consumers - 30 November 2023 | Summary Document
Indigenous Super Summit – 22 June 2023
In 2023, ASIC assisted in facilitating the 2023 Indigenous Super Summit. Prior to this year’s event, the Australian Institute of Superannuation Trustees (AIST) has successfully hosted a several Indigenous Super Summits between 2015 – 2019.
This Summit provided an opportunity for representatives from the superannuation industry to build an understanding of and discuss opportunities for progress in addressing the unique and often complex challenges First Nations peoples can experience with access to and engagement with their superannuation. You can read more about it in the Summit program highlights and Summit summary document below.
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Indigenous Super Summit - 22 June 2023 | Summary Document
ASIC’s Financial Services Industry Workshop – 29 May 2023
Following previous sector-specific industry engagements, ASIC hosted a virtual workshop bringing together the credit, banking, superannuation, and insurance industry sectors.
The workshop explored key themes relevant to enabling more accessible and culturally appropriate product and service provision to First Nations consumers. You can read more about it in the workshop program highlights and workshop summary document below.
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ASIC’s Financial Services Industry Workshop - 29 May 2023 | Summary Document
Sector specific workshops over 2021 and 2022
ASIC consulted with financial services industry sectors as part of the development of ASIC’s Indigenous Financial Services Framework (Framework). We facilitated and hosted three workshops with specific financial services industry sectors:
- Credit and Banking sector (October 2021)
- Superannuation sector (May 2022), and
- General Insurance sector (June 2022).
The content and guest speakers for each workshop were tailored to each industry sector’s experience, engagement and level of public commitment to priorities for First Nations peoples.
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ASIC’s sector specific industry workshops - 2021 and 2022 | Combined summary document
ASIC’s Indigenous Outreach Program is open to hearing from financial service providers on topics and themes of interest for future workshops.
ASIC welcomes further engagement on our Indigenous Financial Services Framework and related initiatives. If you would like to find out more, please contact ASIC’s Indigenous Outreach Program at Indigenous.FS.Framework@asic.gov.au.
