REP 603 The consumer journey through the Internal Dispute Resolution process of financial service providers

Released 10 December 2018

This report was commissioned by ASIC and produced by Nature.

It presents the findings of the qualitative and quantitative research to explore and measure consumer experiences of the Internal Dispute Resolution (IDR) process across a range of financial service sectors. It broadly maps the consumer journey through the IDR process and the obstacles many consumers encounter.

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Last updated: 30/03/2021 09:27