REP 751 Disputes and deficiencies: A review of complaints handling by superannuation trustees
This report provides insights for compliance by superannuation trustees with enforceable obligations and guidance in Regulatory Guide 271 Internal dispute resolution.
In particular, it outlines areas for improvement identified through ASIC’s review of the timeliness and content of responses to complaints, systemic issue identification and management, and trustee processes.
This report was released with Report 752 Review of written responses to superannuation complaints.