REP 768 Navigating the storm: ASIC's review of home insurance claims

Released 16 August 2023. 

This report outlines ASIC’s work to better understand the consumer experience in home insurance claims since 1 January 2022, when claims handling and settling became a regulated financial service. It summarises our key observations on how insurers are meeting their obligations and highlights areas for improvement.

Read the report (PDF 674 KB)

Last updated: 15/08/2023 07:01