Accessibility
We aim to make this site accessible and easy for you to use.
This includes:
- designing pages that can be easily read by screen readers
- inserting a 'skip to content' link at the top of the page, which allows screen readers to skip navigational elements and go straight to the text
- providing text equivalents ('alt tags') for images
- providing transcripts or captions for video files.
This website meets the Level A standard as part of the W3C Web Content Accessibility Guidelines Version 2.0.
Contacting us
You can contact us in a number of different ways, including by phone, email or social media. We also support the National Relay Service and the Translating and Interpreting Service.
For more information, visit contact us.
Online user help
Browser compatibility
If you have issues using ASIC Connect, there could be a browser compatibility problem.
The following browsers are compatible with ASIC Connect:
|
Operating System |
Web browser |
Series version |
|
Windows |
Internet Explorer |
7, 8, 9, 10, 11 |
|
Firefox |
2.0.0.20, 3 |
|
|
Safari |
3.1.2, 4, 5 |
|
|
Google Chrome |
1, 2, 3, 4, 5 |
|
|
Mac OS X |
Firefox |
2.0.0.20, 3 |
|
Safari |
3.1.2, 4, 5 |
|
|
Google Chrome |
5 |
|
|
Red Hat Linux |
Firefox |
2.0.0.20, 3 |
|
Solaris |
Firefox |
2.0.0.20, 3 |
If you have issues, we recommend:
- clearing your browser's cache and cookies
- trying a different browser
- using a desktop computer - some of our online forms don't work as well on mobiles or tablets.
Alternative text, closed captions and video transcripts
Throughout our site, we use alternative text wherever possible to help customers with screen readers.
Our YouTube channel includes closed captions so customers can still understand our content. Where possible, we also provide written transcripts for videos; these are available on our website.
Accessibility on ASIC Connect
The size of text can be increased by selecting the 'A-' or 'A+' symbols in the right hand corner of the screen.
Text size can also be changed using the keyboard shortcuts 'ctrl +' to zoom in and 'ctrl –' to zoom out.
Our online services are fully keyboard accessible.
If you have any difficulty accessing and viewing information on our website, please let us know how we can help.