Accessibility
We aim to provide information and services in an accessible manner for people with disabilities. This is also a requirement under the Disability Discrimination Act 1992.
This includes making accessible:
- our website
- our telephone service
- our building and office premises.
Using our website
We’ve designed this website to meet the W3C Web Content Accessibility Guidelines Version 2.0.
This includes:
- designing pages that can be easily read by screen readers
- inserting a 'skip to content' link at the top of the page, which allows screen readers to skip navigational elements and go straight to the text
- providing text equivalents ('alt tags') for images
- providing transcripts or captions for video files.
Browser compatibility
The ASIC website is designed to be compatible with common web browsers. If you have issues, we recommend:
- clearing your browser's cache and cookies
- trying a different browser
- using a desktop computer - some of our online forms don't work as well on mobiles or tablets.
Alternative text, closed captions and video transcripts
Wherever possible throughout our site, we use alternative text to ensure people who use screen readers can access the information.
Our YouTube channel includes closed captions so customers can still understand our content. Where possible, we also provide written transcripts for videos.
Accessibility on ASIC Connect and Moneysmart
ASIC Connect - https://asicconnect.asic.gov.au/
You can register and update your registry details and search ASIC’s registers to find information about companies, business names, auditors, liquidators and other financial professionals on ASIC Connect.
The size of text on the ASIC Connect website can be increased by selecting the 'A-' or 'A+' symbols in the right hand corner of the screen.
Text size can also be changed using the keyboard shortcuts 'ctrl +' to zoom in and 'ctrl –' to zoom out.
Our online services are fully keyboard accessible.
Moneysmart - https://www.moneysmart.gov.au/
ASIC’s Moneysmart website offers free, independent guidance so you can make the most of your money.
The Moneysmart website is designed to be accessible to all users by:
- complying with World Wide Web Consortium (W3C) standards
- using XHTML to ensure the page can be viewed correctly in all browsers
- ensuring our content is readable on screen and by other devices
If you have any difficulty accessing and viewing information on our websites, please let us know how we can help.
Contacting us
Online
You can ask us a question online. We aim to respond to your enquiry within 3 business days.
Phone us
Customer Contact Centre - 1300 300 630
The Customer Contact Centre’s business hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state and territory.
If you have any difficulties with lodging documents, our Customer Contact Centre staff can provide you with additional assistance.
Depending on the nature of disability and the assistance needed, you may be able to make an appointment at ASIC’s offices. Phone the Customer Contact Centre to discuss the assistance you need.
National Relay Service – TTY 1800 555 630
If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at http://relayservice.gov.au/ or call the Helpdesk on 1800 555 660 (TTY 1800 555 630).
Translating and Interpreting Service – 131 450
If you have difficulty speaking or understanding English, you can call the interpreting service, TIS National. TIS National will then call us with an interpreter so we can help you with your query.
Further information
For further information about how you can contact us, visit Contact us.
Complaints and feedback
We value any feedback about our websites or complaints you may have about our services.