INFO 249 – Hardship withdrawals reporting template spreadsheet

This page should be read with Information Sheet 249 Frozen funds – Information for responsible entities (INFO 249).

ASIC is collecting data collection from responsible entities relying on hardship relief

We are collecting this data from responsible entities that we have granted relief under ASIC Corporations (Hardship Withdrawals Relief) Instrument 2020/778 or granted individual relief to provide hardship withdrawals (hardship relief). We have provided a template spreadsheet to help you comply with the data reporting requirements under the relief.

If we have granted you, as a responsible entity, relief for multiple schemes, you should report data separately for each scheme.

To comply with the relief, you must report the data for each quarter within 14 calendar days after the end of the quarter. Email the data to

For the avoidance of doubt, you are only required to report data for the period you are relying on the relief. For example, if we grant you relief on 1 March 2021, the first reporting period will be the calendar quarter ending 30 March 2021. You will not have to submit data for previous quarters.

If you are using the template spreadsheet, do not leave any cells requiring a response as blank. When an item has no data to report for the quarter, record this as a zero.

There are detailed instructions on the first tab of the spreadsheet.

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Last updated: 30/03/2021 09:23